Frequently Asked Questions
Find answers to common questions about using Grout
How do I create an account?
To create an account, click on the 'Sign Up' button on our homepage. You can sign up using your email address or through Google or Apple authentication. Follow the on-screen instructions to complete your profile setup.
How does the 30-day free trial work?
Our free trial gives you full access to all Pro features for 30 days with no commitment. No credit card is required to start. After 30 days, you can choose to subscribe to continue using Pro features.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers for annual plans. All payments are processed securely through our payment provider.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time through your account settings. If you cancel, you'll still have access to Pro features until the end of your billing period.
Do you offer refunds?
Yes, we offer a 14-day money-back guarantee. If you're not satisfied with your subscription within the first 14 days, you can request a full refund by contacting our support team.
What can I do with Grout?
Grout is an AI-powered educational platform that helps students with creative and learning projects. You can use our tools for text generation, image analysis, project creation, research assistance, and more.
Is Grout available on mobile devices?
Yes, Grout is available on iOS and Android devices. You can download our app from the App Store or Google Play Store. We also have a web version that works on all modern browsers.
How do I share my projects with others?
In the Pro plan, you can share your projects by clicking the 'Share' button in any project. You can generate a shareable link, invite collaborators via email, or export your project in various formats.
Is there a limit to how many projects I can create?
With a Pro subscription, you can create unlimited projects. Our systems are designed to handle your creative needs without arbitrary limitations.
How can Grout be used in the classroom?
Teachers can use Grout to create engaging learning materials, assist students with research, provide personalized learning experiences, and foster creative thinking. Our Business plan offers special features for classroom use.
Do you offer educational discounts?
Yes, we offer special pricing for schools, districts, and educational institutions through our Business plan. Contact our sales team for more information about educational licensing.
Is Grout safe for students to use?
Yes, Grout is designed with student safety in mind. We have content filters and moderation systems to ensure appropriate content. We're also COPPA and FERPA compliant for school use in the United States.
How secure is my data with Grout?
We take data security very seriously. All data is encrypted in transit and at rest. We follow industry best practices for security and regularly undergo security audits. We never sell your personal data to third parties.
Can I export my data from Grout?
Yes, Pro users can export their projects and data in various formats including PDF, PNG, DOCX, and more, depending on the project type.
What are the system requirements for using Grout?
Grout works on all modern web browsers (Chrome, Firefox, Safari, Edge) and operating systems. For the best experience, we recommend using the latest version of Chrome or Safari. Our mobile apps require iOS 13+ or Android 8+.
Still have questions?
Can't find what you're looking for? Contact our support team for assistance.