Frequently Asked Questions
Find answers to common questions about using Grout
How do I create an account?
To create an account, click on the 'Sign Up' button on our homepage. You can sign up using your email address or through Google or Apple authentication. Follow the on-screen instructions to complete your profile setup.
How does institution-based licensing work?
Institution-based licensing provides access to Learning Studio for all teachers, students, and parents within your school or district. All users are managed through a central administrative dashboard, and pricing is customized based on your institution's size and needs.
What payment methods do you accept for institutions?
For institutions, we accept purchase orders, bank transfers, credit cards, and can work with your procurement department to accommodate your institution's payment preferences. We understand educational institutions often require specific billing processes.
Can institutions cancel their license agreement?
License agreements typically run for an annual or multi-year term. Contact your account manager or our sales team to discuss cancellation terms and options for your institution.
Do you offer refunds for institutions?
Refund policies for institutions are handled on a case-by-case basis. Please contact your account manager or our sales team to discuss refund options that align with your institution's contract terms.
What can I do with Grout?
Grout is an AI-powered educational platform that helps students with creative and learning projects. You can use our tools for text generation, image analysis, project creation, research assistance, and more.
Is Grout available on mobile devices?
Yes, Grout is available on iOS and Android devices. You can download our app from the App Store or Google Play Store. We also have a web version that works on all modern browsers.
How do I share projects with others in my institution?
Learning Studio supports seamless collaboration within your institution. Teachers, students, and parents can share projects, collaborate in real-time, and access shared resources through the institution-wide platform.
Is there a limit to how many projects users can create?
With institution-based licensing, all users (teachers, students, and parents) have unlimited project creation. The platform is designed to handle the creative and educational needs of your entire institution.
How can Learning Studio be used in classrooms?
Learning Studio is designed specifically for educational institutions. Teachers can create engaging materials, students can complete projects and assignments, and parents can monitor progress. The platform supports the complete educational ecosystem with institution-wide collaboration features.
How is pricing determined for institutions?
Pricing for Learning Studio is customized based on your institution's needs including the number of users (teachers, students, parents), deployment size, required integrations, and support level. Contact our sales team for a personalized quote.
Is Grout safe for students to use?
Yes, Grout is designed with student safety in mind. We have content filters and moderation systems to ensure appropriate content. We're also COPPA and FERPA compliant for school use in the United States.
How secure is my data with Grout?
We take data security very seriously. All data is encrypted in transit and at rest. We follow industry best practices for security and regularly undergo security audits. We never sell your personal data to third parties.
Can users export their data from Learning Studio?
Yes, all users in your institution can export their projects and data in various formats including PDF, PNG, DOCX, and more. Administrators also have access to institution-wide analytics and data export capabilities.
What are the system requirements for using Grout?
Grout works on all modern web browsers (Chrome, Firefox, Safari, Edge) and operating systems. For the best experience, we recommend using the latest version of Chrome or Safari. Our mobile apps require iOS 13+ or Android 8+.
Still have questions?
Can't find what you're looking for? Contact our support team for assistance.